Text Messages

Text message schemes have become even more prevalent as financial institutions around the world begin offering more text-based services. Fraudsters using text to attempt to scam recipients often send text messages that appear to be sent from a financial institution and ask the recipient to verify their account number or other personal information.

If you receive a text message like this, please do not click any links or reply to the message. Industrial Credit Union will never ask for your personal information through use of text messaging.

Warning Signs

• You receive a text message from an unknown number or entity asking you about recent activity on your account.
• You are asked to confirm your account or personal details by responding to a text message.
• The sender claims that fraudulent activity has been found on your account, or that your debit card has been canceled.
• You are advised to contact a fake fraud investigations body, and discouraged from contacting Industrial CU.

Tips to Protect Your Personal Information

• Do not give out your personal, debit card or online account details over a text message.
• Do not open suspicious or unsolicited text messages; delete them.
• Do not click on any links in a spam text message.
• Never call a telephone number that you see in a spam text message.
• Never reply to a spam text message (even to unsubscribe).
• Never send your personal, debit card or online account details through a text message.