Email

A phishing scheme is a fraudulent email that attempts to obtain personal information by posing as a trusted business, such as a financial institution. A phishing email may appear to come from your personal financial institution or the maker of your credit/debit card (e.g. Visa or MasterCard).

The phishing email will ask you to verify your account number or other personal information. If you receive a phishing email, do not click any links in the email and delete it immediately.

Industrial Credit Union will never ask for your personal information over email.

Warning Signs

• You receive an email from somebody saying they are from Industrial Credit Union, asking you about recent activity on your credit card or account.
• You are asked to confirm your debit card or account details by return email.
• The sender of the email claims that there has been fraudulent activity found on your account, or that your card has been canceled.
• You are advised to contact a fake fraud investigations body, and discouraged from contacting Industrial Credit Union.

Tips to Protect Your Personal Information

• Never send your personal, debit card or online account details through an email.
• Do not open suspicious or unsolicited emails (spam); delete them.
• Do not click on any links in a spam email, or open any files attached to them.
• Never call a telephone number that you see in a spam email.
• Never reply to a spam email (even to unsubscribe).
• If you want to access an internet account website, use a bookmarked link or type the address in yourself: NEVER follow a link in an email.
• Never enter your personal, debit card or online account information on a website that you are not certain is genuine.